This is a selection of Frequently Asked Questions relating to Roché Awnings. If you have a question about our awnings which is not in this section, please Contact Us.

 

Why should I choose Roché Awnings?

Roché is a market leader in the supply and installation of luxury awning products, offering an unparalleled level of design and engineering excellence. Roché is a well established privately owned company and our name is synonymous with quality. Drawing on design and manufacturing expertise from continental partners, Roché installs market leading awnings and associated products throughout the UK.

 

How much does an awning cost?

The cost of an awning will vary dependent on style and model. If you have a specific product application in mind, please let us have details / dimensions and we will let you have an accurate quotation over the telephone. Providing detail supplied is not significantly different from a physical site survey, we will honour all referenced verbal quotations.
Beware of any supplier who offers magical discounts for same day purchase. If it sounds too good to be true, it probably is!


How do I know I am getting value for money?

We believe Roché Systems offers the best overall value for money in the UK Market. So confident are Roché that we offer UK customers the best value for money on any of our products, we will guarantee to beat any like for like genuine quotation. If you are offered an equivalent product and guarantee by another manufacturer for less, we promise to beat that price! *

 

What is the delivery time scale?

In terms of manufacture, delivery and installation of products, typical lead times are 3-4 weeks. However, all roller shutter products are manufactured in our purpose built factory and Roché is therefore unique in that we are in complete control of the supply process and able to supply product within a few days if circumstances require.

 

How can I be assured of product quality?

Roché will not compromise quality and all our products are designed and built to TUV standards of excellence. Manufacture and installation is quality assured to BS EN ISO 9001: 2000. Much of our business is ‘word of mouth’ recommendation and Roché believe this is testimony to our customer service and after sales support. We encourage potential customers to view existing installations to ensure complete piece of mind.

The company is a member of The Door & Hardware Federation, British Blind & Shutters Association, Construction Line and the Guild of Master Craftsman. All domestic installations are underwritten by Homepro (Fair Trades Limited) for peace of mind.

 

What advice is available and how do I get a quotation?

Roché manage your project every step of the way from concept, through design to installation. In the first instance, we would encourage customers to request product literature via this website or contact our Customer Services Department on 0800 0851 461. The office staff manages all incoming enquiries, supported by a 24 hour answering service.

 

Domestic Market

Roché will never employ high pressure sales techniques, often typical in the home improvement market. Roché is unique in that it will give an indication of cost over the telephone and Roché surveyors will visit your home to conduct a site audit at your convenience.

 

Commercial Market

Services for commercial clients / specifiers include manufacture, supply and installation service. Additional services include site surveys / security audits, product design, after sales servicing and repair / insurance work.

 

What about installation?

Every awning is custom-made from accurate measurements taken by our surveyors, to be installed by Roché engineers.

 

What is the difference between an open awning, semi cassette and full cassette awning and what style of awning will best suit my property?

With open awnings, the mechanisms and rollers remain exposed, although a protective top cover can be incorporated for piece of mind. The design of semi-cassette awnings provides protection against the weather to the roller and mechanism, both from above and below. The underside of the semi-cassette awning is open, because the all-round protection guaranteed by a cassette awning is not a necessity in every situation. Full cassette awnings style provides the perfect protection for the roller, cover and the complete arm system – because they are all stored in a closed cassette. When retracted, the moving arm part closes and seals the cassette: meaning that foul weather, wind and dirt cannot penetrate. Roché will offer advice on product suitability catering for both design and budgetary restraints.

 

What sizes are available?

All Roché awnings are custom manufactured to specific sizes. Traditional folding arm awnings can span widths from 1.5m to 7m in a single unit. Projections ranging from 1m to 4m are available. If larger areas require coverage then units can be coupled and / or frame based fabric roof systems can be installed.  Fabric roof awnings, for example, can project up to 7m.

 

Are the awnings manual or electric operation?

Manual awnings are available, but remote control electronic operation is a standard feature with a Roché awning. Automatic sun and wind sensors are fitted so that the awning retracts during wind and extends when the sun shines.

 

Will the awnings provide protection from the sun?

Roché awnings not only protect your family from the sun’s harsh UV rays, they also help to prevent your valuable furnishings from fading and reduce the internal temperature of your home.
Ultimately a Roché awning will expand your home into your garden and integral lighting ensures ample opportunity for evening use.

 

Do they offer all weather protection?

Your awning is primarily for sun protection, but it will also offer a degree of all weather protection dependent on model and fabric choice.

Wind
All Roché electronic awnings are fitted with wind sensors as standard, so that the awning will retract if wind speed reaches a level that threatens the integrity of the product. However, please note that any safety sensor is a back up support device. It is imperative that the operator exercises due diligence and retracts the awning if the integrity of the product is threatened by wind.  

Rain
Standard folding arm patio awnings and their fabrics are shower proof, but not waterproof. Providing the awning is fitted at an angle of 14’ or more, rainwater will run off the front profile offering excellent protection from showers. Nevertheless, standard folding arm awnings should be retracted in heavier rain and it is imperative that the operator exercises due diligence and retracts the awning if the integrity of the product is threatened by rain.

N.B. Polyester based waterproof fabrics and specific products have been designed to offer greater all weather protection and are available on request. If total waterproofing is required, options should be discussed with your site surveyor or the Roché office. Nevertheless, it is imperative that the operator exercises due diligence and retracts the awning if the integrity of the product is threatened by wind or rain.

Snow
Awnings have little or no snow loading capability and should be retracted when snow is forecast or falling.

 

What frame colours are available?

Roché awning frames and cassettes can be powder coated in a wide range of up to 47 RAL colours as standard to match the façade, windows or even your garden furniture.

 

What about fabric choice?

Roché offer a huge variety of over 200 fabric choices to customers. Each awning designer has preferred fabric suppliers, but due to the superior quality of the awnings we market, we can interchange according to specific customer requirements.

 

Can I have lighting and heating with my awning?

Lighting and heating systems can be incorporated to enhance any applications and can be integrated or retro fitted, dependent on model. Operation can be via remote control or wired switching.


* terms and conditions apply.