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Security Grilles FAQ

This is a selection of Frequently Asked Questions relating to Roché Security Grilles. If you have a question which is not dealt with in this section, please Contact Us.

Why should I choose Roché?
How much do security grilles cost?
How do I know I am getting value for money?
How can I be assured of product quality?
What advice is available and how do I get a quotation?
Domestic Market
Commercial Market
What about installation?
What sizes are available?
What about product options?
Are there different levels of security?

Why should I choose Roché?
Roché is unique in that we are a genuine manufacturer of quality security systems. Every Roché security shutter, grille or gate is individually built to the customer's exact specifications utilising high quality materials and the latest production techniques at our purpose built factory in Shropshire. All products are CE marked to ensure complete piece of mind. Roché installs products throughout the UK and is in complete control of your projects from concept through to installation and is widely acknowledged as a market leader.

How much do security grilles cost?
The cost of our security products will vary dependent on specification and opening sizes. Please contact the office with estimated sizes and we will give you have an accurate quotation over the telephone. Providing detail supplied is not significantly different from a physical site survey, we will honour all referenced verbal quotations.

Alternatively, simply contact the office and request a site survey. Our Surveyors are exactly that - Surveyors! There is no hard sell and they measure and offer advice to suit your needs.

How do I know I am getting value for money?
Roché do not employ “direct sales techniques”. We do not inflate pricing to offer clients magical discounts for same day purchases etc. We pride ourselves on ethical selling and guarantee our clients accurate pricing commitment from the initial enquiry stage though to site installation. This transparency has been instrumental in our success. Beware of any supplier who offers magical discounts for same day purchase. If it sounds too good to be true, it probably is!

We believe Roché Systems offers the best overall value for money in the UK Market. So confident are Roché that we offer UK customers the best value for money on any of our products, we will guarantee to beat any like for like genuine quotation. If you are offered an equivalent product and guarantee by another manufacturer for less, we promise to beat that price!*

How can I be assured of product quality?
Roché will not compromise quality and all our products are designed and built to TUV standards of excellence. Manufacture and installation is quality assured to BS EN ISO 9001: 2000. Much of our business is 'word of mouth' recommendation and Roché believe this is testimony to our customer service and after sales support. We encourage potential customers to view existing installations to ensure complete piece of mind.

The company is a member of The Door & Hardware Federation, British Blind & Shutters Association, Construction Line and the Guild of Master Craftsman. All domestic installations are underwritten by Homepro (Fair Trades Limited) for peace of mind.

Furthermore, working closely with the Loss Prevention Certification Board (LPCB) & the Association of Chief Police Officers (ACPO), Roché has gained numerous security product approvals and associated accreditations. The LPCB (which is part of BRE Global) work with insurers, government, police, designers, manufacturers, contractors and end users to develop methods by which product performance and reliability can be assessed. All the products approved by LPCB have been subjected to rigorous testing to assess their resistance to deliberate attack and gain “Secured by Design” status.

What advice is available and how do I get a quotation?
Roché manage your project every step of the way from concept, through design to installation. In the first instance, we would encourage customers to request product literature via this website or contact our Customer Services Department on 0800 0851 461. The office staff manages all incoming enquiries, supported by a 24 hour answering service.

Domestic Market
Roché will never employ high pressure sales techniques, often typical in the home improvement market. Roché is unique in that it will give an indication of cost over the telephone and Roché surveyors will visit your home to conduct a site audit at your convenience.

Commercial Market
Services for commercial clients / specifiers include manufacture, supply and installation service. Additional services include site surveys / security audits, product design, after sales servicing and repair / insurance work.

What about installation?
All our products are custom-made from accurate measurements taken by our surveyors, to be installed by Roché engineers. Polite and well presented, the high level of recommendation work we undertake is testimony to their commitment.

What sizes are available?
Security Grilles are available from less than 1m2 to 40m2, dependent on product specification and application. Width spans of up to 10m with grilles can be achieved as required.

What about product options?
Security grille solutions can be customised to meet your individual physical security issues. Manually operated via a retractable track system, the security grilles can be single grid and stack to one side or double grid with stacks either side. Additional options include hinged & lift out bottom track for doorways, swivel return stacks & alternative RAL colours.

Are there different levels of security?
Roché offer 3 alternative security grille models – Diamond X1, Classic X2 or S2 & Eclipe X3. The diamond grille is our entry level grille for low to medium security applications. The Classic grille is for medium to high security applications and is insurance approved to LPS1175 – SR1. The Elite grille is for very high security application such as government buildings and is approved to LPS1175 – SR3.

* terms and conditions apply.